The customer has to pay BillPay directly as BillPay offers a 100% bad debt insurance and to do this buys the claim.
By using dynamic bank details we are able to attribute payments to individual customers more effectively. In this way BillPay can offer a seamless payment process.
No, the customer does not require a new invoice.
No, this is neither legally or technically possible. When there are no more items in the shopping basket, the order must be fully credited.
No you don’t have to do anything. The letter or email that you have received is only to inform you about this change. In the future, you will see “Klarna” instead of “net-m-bank” on your bank statement.
You can find the BillPay back office via https://admin.billpay.de/.
Having successfully completed the security test, you will automatically receive an e-mail containing your BillPay live log-in data.
You can activate an order in two different ways:
- Click the ‘Activate’ button in the detailed view of your order.
- Click on the pen icon in the action column in ‘Orders’.
In the detailed view of you order you will see the blue ‘Cancel’ button. You can use this button before and after activation to cancel the request.
Open the detailed view of the order and enter the discount value in the field ‘Increase/decrease’. Then click on the button ‘Partial cancellation’ and confirm by pressing ‘Yes’.
When implementing a BillPay plug-in or core integration you can read how orders can be activated.
No. You have to manually activate all plug-ins and core integrations. However, depending on the level of complexity, this can be an automated process.
All the BillPay plug-ins support full credit and most even support partial credit. You can read about how full and partial credits can be reported through your shop system to BillPay.
Please get in touch with our business customer service team: haendler@billpay.de
Only selected shop systems transfer a discount from a shop’s admin area to BillPay. You can find out whether your shop system can report discounts. If not, you have to enter the discount via the BillPay Back office.
You can view and download all your statements here: https://admin.billpay.de. You received the log-in details with the live log-in data.
Please note than you have access to admin and control with your live log-in data. Please use it to access your invoices.
BillPay will send you a weekly statement with all the movements from the previous week.
BillPay reserves to the right to cancel orders that have not been activated after two months. Other agreements must be negotiated with BillPay.
View detailed documentation regarding merchant billing here.
BillPay’s bank details must be replace the shop’s bank details on the customer invoice. Click here to see examples of valid invoices:
Payment references are created like this:
BP [merchant’s order number transmitted to the API]/[BillPay’s merchant ID number]
Example: BP1234567/3333 (the merchant’s order number is 1234567 and BillPay’s ID number for this particular merchant is 3333).
Yes, we provide you with pre-written Terms & Conditions text blocks. We will send you this when we start working together. It is mandatory to include them.
Please send us your question. We need a question and an e-mail address from you to process your query.
