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MERCHANT SERVICE: HOW CAN WE HELP YOU?

Go to the shop integration area for answers to integration questions!
About the BillPay Backoffice
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How can I find the BillPay back office?

You can find the BillPay back office via https://admin.billpay.de/.

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Where can I find the log-in details for the BillPay back office?

Having successfully completed the security test, you will automatically receive an e-mail containing your BillPay live log-in data.

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How do I activate an order via the BillPay back office?

You can activate an order in two different ways:

  1. Click the ‘Activate’ button in the detailed view of your order.
  2. Click on the pen icon in the action column in ‘Orders’.

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How can I credit the complete order to the BillPay back office?

In the detailed view of you order you will see the blue ‘Cancel’ button. You can use this button before and after activation to cancel the request.

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How do I add a discount for an order using the BillPay back office?

Open the detailed view of the order and enter the discount value in the field ‘Increase/decrease’. Then click on the button ‘Partial cancellation’ and confirm by pressing ‘Yes’.

About the BillPay Plugin
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How do I activate an order via my online shop’s admin area?

When implementing a BillPay plug-in or core integration you can read how orders can be activated.

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Can BillPay orders be automatically activated?

No. You have to manually activate all plug-ins and core integrations. However, depending on the level of complexity, this can be an automated process.

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How do I credit an order or part of an order via my online shop’s admin area?

All the BillPay plug-ins support full credit and most even support partial credit. You can read about how full and partial credits can be reported through your shop system to BillPay.

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How can I extend the payment deadline?

Please get in touch with our business customer service team: haendler@billpay.de

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How do I add a discount to an order via my online shop’s admin area?

Only selected shop systems transfer a discount from a shop’s admin area to BillPay. You can find out whether your shop system can report discounts. If not, you have to enter the discount via the BillPay Back office.

About the BillPay process
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Why does the customer have to pay BillPay directly?

The customer has to pay BillPay directly as BillPay offers a 100% bad debt insurance and to do this buys the claim.

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Why does BillPay use dynamic bank details?

By using dynamic bank details we are able to attribute payments to individual customers more effectively. In this way BillPay can offer a seamless payment process.

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What are the different bank details BillPay uses in different countries?

Here is an overview of the bank details we use:

Payment information

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Does the customer require a new invoice if he has returned part of his order?

No, the customer does not require a new invoice.

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Can I charge shipping costs to the customer if he returns an order?

No, this is neither legally or technically possible. When there are no more items in the shopping basket, the order must be fully credited.

About BillPay merchcant payoff
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How do I get my weekly statements?

You can view and download all your statements here: https://admin.billpay.de. You received the log-in details with the live log-in data.

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I am logged into the back office but cannot find my invoice under ‘Tools’.

Please note than you have access to admin and control with your live log-in data. Please use it to access your invoices.

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What is BillPay’s billing cycle for me as a merchant?

BillPay will send you a weekly statement with all the movements from the previous week.

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How long can an order remain open with BillPay without being activated?

BillPay reserves to the right to cancel orders that have not been activated after two months. Other agreements must be negotiated with BillPay.

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Documentation/FAQ

View detailed documentation regarding merchant billing here.

About BillPay shop integration
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How should I present the BillPay invoice?

BillPay’s bank details must be replace the shop’s bank details on the customer invoice. Click here to see examples of valid invoices:

Payment information

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How does BillPay create its payment references?

Payment references are created like this:

BP [merchant’s order number transmitted to the API]/[BillPay’s merchant ID number]

Example: BP1234567/3333 (the merchant’s order number is 1234567 and BillPay’s ID number for this particular merchant is 3333).

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Do I have to add special Terms & Conditions in my shop to use the BillPay service?

Yes, we provide you with pre-written Terms & Conditions text blocks. We will send you this when we start working together. It is mandatory to include them.

General questions
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Ich habe eine andere Frage

Please send us your question. We need a question and an e-mail address from you to process your query.

First and Last Name:*

Merchant ID*

Your Email Address*

Order ID

Customer ID

Your Message